Broadway Cat Hospital’s continued priority is for the safety of our team and our clients. In an effort to continue to offer our services, we are imposing the following guidelines regarding the transmission of COVID-19. We are making the following changes to client protocol as per CDC and Florida State Department of Health recommendations.
New client protocols include:
We are asking pet owners to NOT enter the building in order to adhere to social-distancing recommendations.
When clients arrive for their appointment, they should call the office to alert our team that they have arrived. Please let the team member know what vehicle you are in. Clients are to remain in the vehicle and our staff will come to them to bring your pet in for the appointment.
We ask clients to remain on site and in your vehicle so they are readily available should we have any questions and in order to return your pet as quickly as possible.
If any additional information is needed, a doctor or staff member will contact the client via phone to go over findings, recommendations, and answer any questions they may have. The client’s call will then be transferred to a client service representative to collect payment over the phone. We ask our clients to please use credit cards instead of other payment types(cash or check) at this time.
The pet, all medications and prescriptions, and a copy of the invoice will be brought out to the client when the pets evaluation is complete.
Thank you for your patience and understanding. Please let us know if you have any questions or concerns.
NOTE: If you are high risk or would really like to be present for the exam we can reschedule your appointment for a time when the guidelines are no longer in place. Or we could set-up a telemedicine appointment. Please understand that COVID-19 is now classified as an international PANDEMIC and we are taking every precaution to limit its spread.